One of the more useful Open Source tools we use is SugarCRM. SugarCRM is a Customer Relationship Management system (CRM). A CRM is used to track and organise contacts with current and potential customers or clients. We find SugarCRM invaluable for this and use it to store information about every contact we have with our clients.
Those of you who have been to this site before will notice that we have a new site design. This was long overdue as the old site was difficult to manage and was also looking a bit stale. We decided to build the site around a Content Management System (CMS) to facilitate easy updates and also because it enabled us to introduce new components into the site.